Help Desk

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West Hills College Help Desk 

Hours: Mon-Fri 8:00am - 5:00pm
Phone: (559)934-2002
Emailhelpdesk@whccd.edu

Answer Center

Frequently Asked Questions
Placeholder: FAQ list will be shown here
  • Use this guide to connect personal devices to the WHCCD wireless network.  Employees and students should use the WHCCD network instead of WHCCDGuest for the best experience.  If your device joins both networks, you will have intermittent connectivity issues.

    Table of Contents

    Windows 10

    1. Click the Wi-Fi icon in the taskbar
    2. Click on the WHCCD network

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    3. Check the Connect automatically box
    4. Click Connect

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    5. Enter your username in the format username@whccd.edu
    6. Enter your WHCCD password
    7. Click OK

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    8.  If you receive a connection warning click Connect

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    You are now connected to the WHCCD network.

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    Windows 7

    Windows 7 clients will need to be configured before they will be able to connect to the WHCCD network.  If you are on campus, you can temporarily connect to the WHCCD Guest network to download the needed setup file from the following location:

    Please note Chrome browsers will not be able to download this file.  Please use either Internet Explorer or FireFox.  This example uses Internet Explorer.

    1.  Click here to download the Windows 7 Auto WiFi Configuration Application.

    2.  Click Save
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    3.  Click Open
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    4.  Double-click the WHCCD_Wireless_Configuration.exe file to run it
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    5.  Click Yes if you receive a User Account Control prompt.
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    6.  Click the Configure Wireless button to attempt automatic configuration.
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    If the automatic configuration is successful you will receive the following message.  If an error occurred, please call the help desk at 559-934-2002 for assistance.

    7.  Click OK
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    8. Click the Wireless Network icon in the system tray

    9. Click on the WHCCD network

    10. Click Connect

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    11. Enter your WHCCD username

    12. Enter your WHCCD password

    13. Click OK

    You will now be connected to the WHCCD network.
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    Mac OSX

    1. Click the Wireless icon
    2. Click on the WHCCD network

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    3. Enter your WHCCD username

    4. Enter your WHCCD password

    5. Click Join

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    6.  Click Continue to trust the certificate
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    7. Type the password to your local Mac OSX account.  This is not your WHCCD password.

    8. Click Update Settings

    You will now be connected to the WHCCD wireless network.
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    iOS Devices

    1.  Tap the Settings icon
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    2. Tap Wi-Fi

    3. Tap the WHCCD network

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    4. Enter your WHCCD username in the format username@whccd.edu

    5. Enter your WHCCD password

    6. Tap Join

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    7.  Tap Accept to accept the certificate.

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    You will now be joined to the WHCCD network.

    Android Devices

    1. Open Settings

    2. Select Network & Internet


    3. Tap on the Wi-Fi text.


    4. Tap the WHCCD network to connect.

    5. EAP method: PEAP

    6. Phase 2 Authentication: None

    (If your device does not have None as an option, please choose Automatic).

    7. CA Certificate: (On Android 7.x and newer you need to select Do not validate. On older versions, you can leave it set to unspecified.

    8. Identity: Your WHCCD username

    9. Password: Your WHCCD password

    10. Tap Connect



    If all settings are correct, you will be connected to the WHCCD network.

  • 1. If you don't know your username, click here to look it up and proceed to step 2, otherwise skip ahead to step 6

    2. Enter your last name

    3. Enter personal email address

    4. Click Continue

    5. Your username will be displayed

     

    6. Once you know your username, click the link that says "please login with this username" or click here.

    7. Enter your username and click Continue

    8. If you have a mobile phone number or personal email address on file, a one time pass code will be sent to you.

    9. Enter in the one time pass code and click Continue 

    10. Enter in what you want for your new password twice and click Continue

    11. You will see a confirmation once your password has been successfully reset.

  • This article will guide you through retrieving your WHCCD username in the event that you don't know it.

    1. Click here to open the "Find your username" form.

    2. Enter your Last Name

    3. Enter your personal email address

    4. Click Continue

    5. Your username will be displayed

    6. Once you know your username, click the link that says "please login with this username" or click here.

  • Use this guide when you know your existing password, but would like to change it to something else.

    1. Click here to open the password change form.

    2. Enter your username and click Continue

    3. If you are not already logged in, enter your current password and click Continue

    4. Enter in what you want for your new password twice and click Continue

    5. You will see a confirmation once your password has been successfully reset