West Hills Online
Frequently Asked Questions

How do I check my student e-mail account?

Your student e-mail account is located in My West Hills.  Once logged in, underneath My Student Email, click on the link showing your number of unread messages.  For frequently asked questions on My Student Email, refer to our My Student Email web page.

How do I register for online courses?

Students must have completed the online admission application before they can register for classes.  Admission Instructions.

If students have already completed the admission process, they can register for classes (both traditional and online) by using the tools available when they login to My West Hills . After students login they can use the Search and Register for Classes link located under the My Services area.  If students have trouble with thier User Name and Password for the My West Hills, contact the Help Desk at helpdesk@whccd.edu .


How do I add an online class?

In order to add an online class after the first week of full semester classes or the first day of short-term classes, students need an email from the online instructor.  This email will serve as a signed add slip and must say that there is room in the class and that the student has permission to add the class.  Instructor email addresses can be found by using the Employee Directory.  Instructor emails are used by the Student Services staff at any campus location to add students to online classes during the second week of full-semester classes or after the first day of short-term classes (until the enrollment cut-off deadline for each semester).  If a student cannot physically bring in the email to a campus location, then it needs to be forwarded to someone in Student Services so that the student can be added to the class.  This add procedure makes no provision for increasing the class size.  Instructors are not to provide an add slip/email if there is no room in the class.  The West Hills Community College District policy covering Adds/Drops is posted online in the college catalog under the Academic Regulations section. 


I am on a waitlist for an online class. What do I do next?

If you are on a waitlist for your online course, please closely monitor your My Student Email and follow the directions provided in each step of the process.  More information about waitlist procedures can be found on the waitlist information webpage.  Please make sure to read the differences in online classes located at the bottom of this page.


When will my online instructor email me and tell me how to get started on Blackboard?

Your online instructor is not required to email you to get started on Blackboard.  If you are like most students, they like to get started early, so we have created a Getting Started page to let you know how to log-in and communicate with your instructor.  As a note, all official communication with your instructor is done with your West Hills College student e-mail account.  If you are unsure how to access this, see the FAQ How Do I Check My Student E-mail.

If you have questions on technical issues, contact the Help Desk at helpdesk@whccd.edu or weekdays by phone at 800.266.1114 x2002 (locally at 559.934.2002).


How do I login to my online course?

West Hills Community College District uses the Blackboard Learn system for online course delivery.  Students login to their online course through My West Hills by clicking on the Blackboard graphic on the top of the login screen or through the "Online Class Login" link located in the Applications tab of My West Hills.    The same user name and password are used for My West Hills and Blackboard.


What courses are available online?

The Online Class Schedule link and it will take you to a screen that will allow you to search the class schedule.  Enter the term from the drop down menu and click submit. You’ll see an up-to-the-minute list of available online courses.


How can I buy my textbooks?

If you have questions, please call the bookstore that serves your campus. 

  • If your class section number begins with the letter C or F (C01, C02, F03, etc.), please contact the Coalinga campus bookstore by phone at (800) 266-1114, ext. 2360 or visit the Coalinga online bookstore.
  • If your class section number begins with the letter L or N (L01, L02, N10, etc.), please contact the Lemoore campus bookstore at (800) 266-1114 ext. 3440 or visit the Lemoore online bookstore.


What type of computer do I need to take an online course at West Hills College?

To successfully complete online classes at West Hills College, end users must have consistent and convenient access to a computer with the following Blackboard Version 7-compatible operating system and browser configuration.  The Computer Requirements page has specific information about this question. 


What if AOL or NetZero is my Internet service provider?

Unfortunately, AOL and NetZero are not fully compatible with Blackboard, the WHC online learning software. While some students have had successful online learning experiences while subscribing to these internet service providers, it is strongly recommended that you use another provider for your Internet access for your course if possible.  If you must use one of these two, then once you login to the Internet, minimize the AOL or NetZero screen by clicking on the top right button (not the X, but the -).  Once the NetZero or AOL browsers are minimized, open Firefox or Internet Explorer and login to your class using the West Hills College Portal, then clicking on the "Online Class Login".


How do I get help?

For coursework help, you contact your instructor via email or phone. Our Blackboard online course software makes this fast and easy. Instructors post their contact information in the course syllabus. If you need technical help, our Helpdesk is available 24 hours a day, seven days a week via email at helpdesk@whccd.edu or weekdays by phone at 800.266.1114 x2002.


What is the Respondus Lockdown Browser?

This is a special web browser that many instructors use to administer tests and quizzes in their online classes.  You can download this special browser from within Blackboard after registering for a fully online class.