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College Catalog 2003 - 2004 Programs of StudyCourse DescriptionGeneral InformationAdministration and Faculty
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HOTEL MANAGEMENT

HM 10

INTRODUCTION TO HOTEL MANAGEMENT� (3)

Class Hours: 3 Lecture.� Strongly Recommended Preparation: ENG 101B and MATH 101 or equivalent

HM 10 is designed provide an overview of Hotel Management functions, operational requirements and procedures.� This course will provide instruction in the development of the hotel industry, hotel structure, reservation process, forecasting room availability, managing guest services, guest arrival process, room rates, hotel revenue cycle, rooms management technology and property management system interfaces.� (AA, CSU, UC)

HM 11

HOTEL DESIGN, PLANNING and DEVELOPMENT� (3)

Class Hours: 3 Lecture.� Strongly Recommended Preparation: ENG 101 and MATH 101 or equivalent

HM 11 provides an overview of the considerations involved in the hotel design, planning and development process.� This course will provide instruction in the development of the hotel industry, essential design elements, planning and development criteria, site selection and in-depth analysis of emerging trends within the industry.� (AA, CSU. UC)

HM 12

HOTEL, MOTEL MANAGEMENT, and OPERATIONS� (3)

Class Hours: 3 Lecture.� Strongly Recommended Preparation: ENG 101B, MATH 101 or equivalent

HM 12 covers a broad range of thinking, research and commentary concerning contemporary issues on the management of modern hotel and motel operations.� This course provides an analysis of the hospitality industry, discusses organizational design, general manager duties and responsibilities, front office management procedures, housekeeping and maintenance management procedures, food and beverage division management, marketing policies and techniques, accounting and financial protocols and operational control of the facility as well as human resource management processes within the lodging industry.� (AA)

HM 61

FRONT OFFICE MANAGEMENT AND OPERATIONS� (3)

Class Hours: 3 Lecture.� Strongly Recommended Preparation: ENG 101B and MATH 101 or equivalent

HM 61 is an introductory course in hotel front office management and operational procedures.� This course provides instruction in the fundamental duties and responsibilities related to hotel facility management.� This course explores key front office functions and related systems and emphasizes details tasks, including personnel staffing, reservation systems, room rates, registration of guests, accounting for the guest stay, night audit procedures, checkout and collection procedures, safety and security of guest and employees, training relating to guest relations and customer service, budgeting within the rooms department and technology infusion within the industry.� (AA)�

HM 63

HOUSEKEEPING MANAGEMENT� (3)

Class Hours: 3 Lecture.� Strongly Recommended Preparation: ENG 101B and MATH 101 or equivalent

HM 63 is an introductory course in hotel housekeeping management.� This course provides instruction in the administrative, managerial, professional and technical skills and duties related to the executive position.� This course explores the three key areas of expertise required of an executive housekeeper: management of resources, administration of assets and knowledge of housekeeping technical operations.� The course content will include a historical prospective of the lodging industry, application of management concepts, interdepartmental communication procedures, structural planning of the housekeeping department, staffing requirements, inventory and equipment requirements, housekeeping equipment and supplies, linen management, laundry room management, cleaning functions, human resources management, administrative controls and risk and environmental management.� (AA)

HM 64

MAINTENANCE MANAGEMENT� (3)

Class Hours: 3 Lecture.� Strongly Recommended Preparation:� ENG 101B and MATH 101 or equivalent

HM 64 is an introductory course in hotel maintenance management.� This course provides instruction in the fundamental duties and responsibilities related to hotel facility management.� This course will emphasize management functions, energy management systems, blueprints and computer applications, temperature and quality controls systems, electrical, water and sound system as well as waste and pollution management of electromechanical systems.� (AA)

HM 65

CONFERENCE, CONVENTION AND EVENT PLANNING� (3)

Class Hours:� 3 Lecture.� Strongly Recommended Preparation:� ENG 101B and MATH 101 or equivalent

HM 65 provides an overview for designing and producing successful conferences, conventions or special events.� This course emphasizes planning development, budgeting tasks, organizational structure, transportation issues, audio-visual assessments, food and beverage requirements, entertainment, staffing and volunteer coordination and legal compliance with health, safety and security regulations.� (AA)

HM 66

TOURISM AND CONVENTION MARKETING AND SALES� (3)

Class Hours: 3 Lecture.� Strongly Recommended Preparation: ENG 101B and MATH 101 or equivalent

HM 66 provides an overview for tourism and convention marketing and sales within the lodging industry.� This course emphasizes the nature of tourism, psychology of the traveler, strategy, market research, marketing mix, advertising methodologies, sales function and techniques, service requirements, technology infusion and trends within the industry.� (AA)

 
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